Shipping policy

Last Updated: January 2026

This Shipping Policy applies to all orders placed through https://www.osomestudio.com and is part of the Terms of Sale of The Osome LLC ("The Osome," "we," "us").

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Orders placed after business hours or on non-business days will be processed on the next business day.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship: - Within the United States - Internationally, to select countries

Availability of international shipping may vary based on destination, carrier limitations, and local regulations.

Shipping Methods and Delivery Times

Shipping options, carriers, costs, and estimated delivery times are displayed at checkout. Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including but not limited to carrier delays, weather conditions, customs inspections, or force majeure events.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on destination, shipping method, and order value.

Any promotional free shipping offers, if available, will be clearly indicated at checkout.

International Shipping, Duties, and Taxes

For international orders, customers are solely responsible for: - Customs duties - Import taxes - VAT or GST - Brokerage or handling fee. These charges are not included in the purchase price or shipping cost unless expressly stated otherwise. The Osome LLC is not responsible for delays, additional charges, or non-delivery resulting from customs processes or refusal to pay duties or taxes.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. Tracking updates are provided by the carrier and may not update immediately.

Risk of Loss

Risk of loss and title pass to the customer upon delivery of the order to the carrier.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information. The Osome LLC is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

Lost or Delayed Shipments

If your shipment is significantly delayed or appears lost, please contact us at info@theosome.com.

We will work with the carrier to investigate; however, we are not responsible for carrier errors or delays once the package has been handed over to the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and item. Claims reported after this period may not be accepted.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on the Website.

Contact Information

Osome Studio LLC New York, USA Email: info@theosome.com