Refund policy

Last Updated: January 2026

This Privacy Policy describes how The Osome LLC ("Company," "The Osome," "we," "us") collects,uses, discloses, and protects your personal information when you visit or make a purchase from

https://www.theosome.com (the "Website").

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information - When you visit the Website or make a purchase, we may collect the following information: - Name -

Billing and shipping address - Email address - Phone number - Payment information (processed securely by third-party providers) - Order history

Automatically Collected Information - We automatically collect certain information when you interact with the Website, including: - IP address - Browser type and device information - Pages visited and referring URLs - Cookies and similar tracking technologies

How We Use Your Information

We use your information to: - Process and fulfill orders - Communicate with you regarding purchases or inquiries - Provide customer support - Improve and optimize the Website - Comply with legal and regulatory obligations - Prevent fraud and unauthorized transactions

Shopify

Our Website is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications, protected by industry-standard security measures.

Sharing Your Information

We may share your personal information with trusted third parties to operate our business, including: - Shopify and payment processors - Shipping and logistics providers - IT, analytics, and marketing service providers - Legal or regulatory authorities when required by law

1. We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze Website traffic. You may disable cookies through your browser settings, but some Website features may not function properly.

Email Marketing

With your consent, we may send you marketing communications. You may opt out at any time by clicking the unsubscribe link in our emails.

International Users

If you are accessing the Website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended.

Requests may be submitted to info@theosome.com.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Children’s Privacy

The Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Website.

Contact Information

Osome Studio LLC New York, USA Email: info@theosome.com