Refund policy
Refund & Return Policy
Effective Date: August 27, 2026
At THE OSOME, we take great pride in the quality and craftsmanship of every piece we create. Our jewelry is handcrafted in Italy in solid 18K gold and made with carefully selected precious stones and diamonds. We want you to feel completely confident with your purchase.
Please read the following Refund & Return Policy carefully before placing an order.
Company Information
THE OSOME
253 West 72nd Street
suite 803
New York, NY 10023
United States
Email: info@theosome.com
Phone: +1 646 315 3098
theosome.com
Returns
We accept return requests for eligible items within 14 days of delivery.
To be eligible for a return, your item must:
• Be unworn, unused, and in its original condition.
• Be returned with all original packaging, including any boxes, pouches, certificates, and accompanying materials.
• Show no signs of wear, damage, alteration, or resizing.
• Be accompanied by proof of purchase.
All returned items are subject to inspection and approval by THE OSOME before a refund is issued.
To initiate a return, please contact us at info@theosome.com with your order number and the email address used to place your order. Please do not send any item back without first receiving authorization and return instructions from us.
Unauthorized returns may not be accepted.
Non-Returnable Items
Due to the nature and craftsmanship of our jewelry, certain items are not eligible for return or refund, including:
• Personalized, customized, engraved, or made-to-order pieces.
• Items that have been resized, altered, or modified after delivery.
• Items marked as Final Sale.
• Gift cards.
• Items that have been worn, damaged, or are not returned in their original condition.
Earrings and Hygiene
For hygiene and safety reasons, earrings that have been worn or removed from their protective packaging may not be eligible for return.
All eligible earrings must be returned unworn and in their original, sealed condition where applicable.
Return Shipping
Unless an item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
We strongly recommend using a tracked and fully insured shipping service, as THE OSOME cannot be held responsible for items lost or damaged during their return journey.
For high-value jewelry, appropriate insurance coverage for the full value of the item is strongly recommended.
Refunds
Once your authorized return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after approval for the refund to be processed. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Original shipping charges, customs duties, taxes, and return shipping costs are non-refundable unless the item was received defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at info@theosome.com within 48 hours of delivery.
Please include:
• Your order number.
• A detailed description of the issue.
• Clear photographs or videos of the item and packaging.
We will review your request and, where applicable, arrange an appropriate solution, which may include a repair, replacement, exchange, or refund.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you may request a return for an eligible product in accordance with this policy and place a new order separately.
Order Cancellations
We process orders as quickly as possible. If you wish to cancel or modify an order, please contact us immediately at info@theosome.com.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
International Orders
For international orders, customers may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country.
These charges are not controlled by THE OSOME and are non-refundable.
If an international shipment is refused or returned due to unpaid customs duties or import charges, any refund may be reduced by the costs incurred in shipping and returning the order.
European Union Customers
If your order is delivered within the European Union, you may have additional statutory cancellation and withdrawal rights under applicable consumer protection laws.
Nothing in this Refund & Return Policy is intended to limit or exclude any rights that cannot legally be excluded under applicable law.
Contact Us
For any questions regarding returns or refunds, please contact us:
THE OSOME
253 West 72nd Street
suite 803
New York, NY 10023
United States
Email: info@theosome.com
Phone: +1 646 315 3098
theosome.com